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Client Care

Your project doesn’t end at handover

We care deeply about the spaces we create. And that doesn’t stop at handover. That’s why our Client Care team like to stay in touch – to ensure you get the most from your new space and help it develop as your organisation does. We’re here to make sure you get a quick, efficient response from our dedicated team – whatever the nature of your query.

Dedicated to quality service

Interaction’s Client Care team are a delight to work with; they’re quick, conscientious, and proactively look for the most effective solutions – whether that’s requests for additional data or accommodating more desks. Regular check-ins ensure fast, transparent communication and stakeholder management, with a streamlined system that works across multiple sites. Their contractor network is second to none, and as they’re familiar with our sites, the entire process is seamless and pain-free.

Spike O’ConnellExpansion Manager, Runway East

Here to help

Built-in peace of mind

Expert help always on hand

Our Client Care team are dedicated to ensuring your space functions exactly as you need it to. We’re on hand to deal with issues both large (reconfiguring your space, installing new technology), and so small you might struggle to find tradespeople who will take on the job; even down to replacing a single carpet tile.

You get peace of mind as part of the package; a speedy, reliable response from a team dedicated to providing a quality service.

We keep records of every single element of your project, including:

  1. Paint colours
  2. Tile types
  3. Fabrics
  4. Cabling
  5. Carpets
  6. Ceiling tiles
  7. Soft furnishings
  8. Worktops
  9. Furniture
  10. Finishes, fixtures and fittings
  11. Warranties

There’s nothing we don’t know about your workspace, which makes helping with replacements a quick and painless process.

There is no retainer or ongoing charge; it’s just part of the service for our clients.

The team keeping your space working perfectly.

Say hello to the Client Care team – your go-to people for office support, workplace updates, and ongoing improvements. They handle the practical realities of a lived-in workspace, from repairs and adjustments to more ambitious reconfigurations. And thanks to a dedicated designer within the team, larger projects can be scoped, designed, and delivered quickly, without compromising on quality or consistency.

Headshot of Rebecca Patten

Rebecca Patten
Head of Client Care

Headshot of Emily Lane

Emily Lane
Client Care Manager

Headshot of Adam Parkes

Adam Parkes
Client Care Coordinator

Headshot of Lily de Malpas-Player

Lily de Malpas-Player
Client Care Administrator

Headshot of Lucas de Malpas-Player

Lucas de Malpas-Player
Client Care Administrator

Headshot of Sarah Pickard

Lucas de Malpas-Player
Client Care Administrator

We know how quickly your business can evolve. That’s why we’re here to help with queries or small projects. Whether you need some new carpet, additional power outlets or an extra meeting room, we can help your space grow as you do.

Rebecca PattenHead of Client Care

Time to revolutionise your workplace?

Get in touch today – we’d love to hear your plans and explore how we can bring them to life.

Latest insights.

We’re passionate about inspirational workspaces, so we’re committed to exploring and sharing the latest and cleverest workplace thinking with you.