Website Terms Of Use
Last updated: July 2026
About these terms
These terms explain how you may use the Interaction website.
By using this website, you agree to these terms. If you do not agree to them, please do not use the website.
These terms apply only to use of this website. They do not replace or amend any separate contract, appointment, proposal, tender document, purchase order or other written agreement you may have with us.
Who we are
This website is operated by Interaction Associates Ltd.
Our contact details are:
Interaction Associates Ltd
The Quarter
3–4 Edgar Mews
Bath
BA1 2FX
Phone: 01225 485600
Email: [email protected]
Using this website
You may use this website for lawful business or personal purposes, including to find out more about our work, services, insights, events and resources.
You must not use this website:
to break any law or regulation
to infringe anyone’s rights
to send spam or unsolicited communications
to introduce viruses, malware or harmful code
to attempt to gain unauthorised access to our systems
to scrape, copy or extract website content at scale without our permission
to interfere with the performance, security or availability of the website
to misrepresent your identity or connection with another person or organisation
We may suspend, restrict or withdraw access to all or part of the website if we reasonably believe these terms have been breached.
Website availability
We aim to keep the website available and working properly, but we do not guarantee that it will always be available, uninterrupted, secure or free from errors.
We may update, change, suspend or remove any part of the website at any time.
Accuracy of website content
We take reasonable care to keep the information on this website accurate and up to date. However, website content is provided for general information only.
The website may include descriptions of our services, case studies, project examples, insights, guides, articles, awards, sustainability information and other materials. These are intended to help visitors understand our experience and approach. They should not be treated as a guarantee that the same outcomes, costs, timings, certifications, savings or results will apply to any future project.
Project requirements, costs, programmes, building conditions, regulations, market conditions and client objectives vary. You should speak to us directly before relying on website content for a specific project or decision.
No professional advice
Nothing on this website is intended to be legal, financial, tax, investment, procurement, technical, building-control, planning, health and safety or professional advice.
Any guidance, articles, tools, checklists or downloads on this website are general resources only. You should obtain appropriate professional advice before making decisions based on them.
No contract created by website content
The information on this website does not create an offer, warranty, representation or binding commitment by Interaction.
Any services we provide will be governed by the specific written terms agreed between us and the relevant client, supplier or project partner.
Submitting an enquiry, form, download request or event registration through the website does not create a contract between you and us.
Enquiries, forms and information you send us
If you submit information through the website, you confirm that the information you provide is accurate, lawful and not misleading.
Please do not send us confidential, commercially sensitive, personal or special category information through website forms unless we have specifically asked you to do so.
We will handle personal data in line with our Privacy Policy.
Downloads, guides and resources
We may make guides, checklists, reports, articles, videos, tools or other resources available through the website.
Unless we say otherwise, these resources are provided for general information only. They may be viewed, downloaded or shared internally within your organisation for evaluation and information purposes.
You must not copy, edit, reproduce, sell, publish, distribute or use our resources for commercial purposes without our prior written permission.
Intellectual property
The content on this website belongs to Interaction or our licensors. This includes text, images, photography, video, graphics, design, layout, logos, icons, documents, downloads, case studies, articles, brand assets and other materials.
You may view, download and print website content for your own internal business or personal use.
You must not use our content for any commercial purpose without our written permission. You must not remove copyright notices or present our content as your own.
“Interaction”, our logo, our visual identity and our brand assets must not be used without our prior written permission.
Case studies and third-party names
Our website may refer to clients, partners, suppliers, buildings, projects or third-party brands.
These names are used to describe our work and experience. Unless clearly stated, they do not imply endorsement, partnership, sponsorship or approval by those third parties.
Third-party links
This website may include links to third-party websites or resources.
These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms of use.
Following a third-party link is at your own risk.
Privacy and cookies
We process personal data in line with our Privacy Policy.
We use cookies and similar technologies in line with our Cookie Policy and cookie banner preferences.
Please read our Privacy Policy for more information about how we collect, use, share and protect personal data, and how you can manage your rights and cookie preferences.
Security and viruses
We take reasonable steps to protect the website, but we do not guarantee that it will be secure or free from bugs, viruses or other harmful material.
You are responsible for using your own virus protection software and for configuring your devices and systems safely.
You must not misuse this website by knowingly introducing viruses, malware, trojans, worms, logic bombs or any other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to the website, the server on which it is stored or any server, computer or database connected to the website.
Our liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to that, we are not liable for any loss or damage arising from:
use of, or inability to use, the website
reliance on any content on the website
errors, omissions or inaccuracies in website content
interruption, suspension or withdrawal of the website
viruses, cyber incidents or harmful material affecting your device or systems
third-party websites linked from this website
loss of profit, revenue, business, opportunity, goodwill, data or anticipated savings
Nothing in these terms affects any rights or obligations that apply under a separate written contract between you and Interaction.
Changes to these terms
We may update these terms from time to time.
The latest version will be posted on this page. Please check this page periodically to make sure you understand the terms that apply when you use the website.
If part of these terms is invalid
If any part of these terms is found to be unlawful, invalid or unenforceable, the rest of the terms will continue to apply.
Governing law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these terms or use of this website.
Contact us
If you have any questions about these terms, please contact:
Interaction Associates Ltd
The Quarter
3–4 Edgar Mews
Bath
BA1 2FX
Phone: 01225 485600
Email: [email protected]