Multi-tasking, Relationships and Timescales: Delving Deeper Into Small Works & After Care
Posted by Interaction on 15/6/2018
Great work stems from great relationships.
So that’s exactly what we prioritise, for every single project – and at each step of the design and build journey.
With that in mind, we delved deeper into the minds of our Small Works & After Care team - made up of Kaiser and Meg, whose work revolves around relationship building, project management, and keeping our clients smiling...
What is the Small Works and After Care Team?
Kaiser: Small works revolves around the same design and build processes as our other, larger fit outs, but on a smaller scale. We work on a lot of satellite offices or when clients are opening smaller offices in new locations, such as Rethink's recent design and build project in Birmingham. Smaller fit out projects such as these are completed on very tight timescales, often within three to four weeks, which requires a slightly different skill-set - including a lot of multitasking!
Meg: After Care does what it says on the tin really! I help ease clients into their new offices and with anything they need post move-in. The relationship doesn't just start when the project finishes though - throughout the design and build works I'm a friendly face and point of contact.
What do you like most about your roles?
Kaiser: I love two key moments in my role: when the client signs the initial contract, and when we handover an amazing workplace. You can't beat the look on a client's face when they first see their new space - it makes the hard work completely worthwhile, especially when the project has been snag free!
Meg: I'd definitely say I'm a people-person so my favourite part of After Care is meeting our various clients. This could be those we've known for years, or the start of a brand new relationship. Each project brings its own set of challenges, but with strong relationships as a starting point, they run much more smoothly - so are more enjoyable for everyone involved.
What has been your highlight so far?
Kaiser: The most rewarding projects are those completed within very tight timescales. RedRock is a great example - we had three weeks to complete an in-occupation fit out for their Bristol office. The hard work definitely paid off - not only does it look great, but it was a really fun project to have been a part of.
Meg: I have to agree, RedRock was great. The team were always really enthusiastic and we built such a great relationship with them (which is key to any successful project). Plus, they love their new office - I mean, why wouldn't they? They've got their very own Heineken tap!
Interested in design projects of all sizes? Discover the range of workplaces we've created over the years by heading to our design and build case study page.